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COMPLAINTS

How we can help

If you have a comment, compliment, complaint or concern about the services you have received from any of the staff working in this practice, please let us know. We operate a practice based complaints procedure as part of the NHS procedure for dealing with complaints. We take comments, complaints and concerns very seriously and will endeavour to deal with any issues efficiently and effectively.

 

How to complain

You can write to the Practice Manager with details of your complaint or ask to see the Practice Manager in order to discuss your concerns. She will explain the complaints procedure to you and will make sure that your concerns are dealt with confidentially, promptly and thoroughly. Where a complaint is taken verbally an account of the issues raised will be documented and a copy sent to the person making the complaint to check for accuracy.

 

As part of our resolution process, we want to deal with complaints as soon as possible after the event. We will acknowledge your complaint in writing within three working days and contact you again when we have a response. Alternatively, we may invite you in to the practice to discuss your concerns further.

 

Should you feel unable to discuss your complaint directly with us, you can contact:

NHS England
PB Box 16738, Redditch, B97 9PT

Tel: 0300 311 22 33
Email: england.contactus@nhs.net

If you wish to make a complaint and are not the patient involved, we will require the written consent of the patient to confirm that they are unhappy with their treatment and to confirm that they are happy for us to talk to you about it.

 

Compliments, Concerns, or Comments form

Do you have any comments or concerns that you would like to put to us? Would you like to let us know that what we are doing meets with your approval?  Now you can, by clicking here for our new Compliments, Concerns, or Comments form.

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